What does an AI automation agency do?

It sets up and runs automations for a business instead of selling it software to learn. Apna Automation reads a shared inbox, drafts replies to quote requests, chases paperwork, follows up with leads and books appointments, inside the tools you already use.

Is Apna Automation the best AI automation agency in Canada?

We will not claim that. We are a small Toronto-area agency that automates office work for owner-run businesses, starting with a free measurement of your own inbox. Judge us on that number.

How can I automate my business with AI?

Start with the job that loses money daily when it stays manual: unanswered quote requests, late invoices, cold leads. Measure it for a week, automate that one job, then move to the next. That is the order we follow.

What is included in free discovery?

We connect to one mailbox with access limited to that address, read a week of real email, and show you how many requests came in, how many were answered, and how long replies took. There is no charge and no obligation.

How long does it take to go live?

Five business days from the day access is granted. Access is your IT step, so the clock starts when we can read the mailbox, not when you sign.

Discovery is free. Builds are quoted after it, because the price depends on mailboxes, email volume and the systems to connect. Then a monthly care plan. We do not publish a rate card.

Your email stays in your own Microsoft 365 or Google Workspace. Our access is scoped to one mailbox and your IT can revoke it in one click. We do not use your data to train anything.

What happens if Apna Automation closes?

Your inbox, your data and your drafts live in your own tenant; nothing sits only on our side. You revoke access and keep working as before.

Does it send emails on its own?

Not until you say so. Everything starts in shadow mode, where the system drafts and a person sends. Sending automatically is a switch you turn on per job, later.

Which tools does it work with?

Microsoft 365 and Google Workspace for email; QuickBooks and Sage for invoicing; most CRMs; and the industry systems named on each industry page.

Do you work outside Toronto and Brampton?

Yes. Delivery is remote across Ontario and Canada; the mailbox connection works the same from anywhere. How it works outside the Toronto area.

Can you answer the phone as well as the email?

Yes. A voice agent we build and run can answer the line, take the request and put it in the same queue as the email, so one person sees everything. It is scoped and quoted with the build.

AI automation agency · Toronto and Brampton

Every call answered. Every lead followed up. Every invoice out. Every review asked for.

Right now the office runs on you: calls while you are quoting, email at 9 p.m., and the next hire someone to chase paperwork. Automation means it runs without you:

Phone answered, every email read and replied to
Leads followed up until they book, documents chased until they arrive
Invoices out the day the job is done, payments chased, reviews asked for

Inside Microsoft 365 or Google Workspace, nothing new to learn, nobody new to hire. Apna Automation is an AI automation agency in the Toronto area that builds it and runs it for you. Finding out what it would do in your business is free, and your first automation is live in five business days from the day access is granted.

Start free discovery See how it works

Missed quotes this week · sampleNever answered last week · sample

Requests received: 356
Answered: 73
Never answered: 283

Measure yours with the missed quote calculator

What does an AI automation agency actually do?

It sets up and runs the automation for you, so nobody in your office has to learn a new tool. Most businesses do not need another piece of software. They need the email answered, the quote sent before the competitor sends theirs, the invoice out the day the paperwork arrives, and the follow-up made while the lead is still warm. That is office work, and office work can be read, sorted, drafted and chased by a system that never leaves for lunch.

We connect to one shared mailbox with access limited to that address, learn how your office works from the email already in it, and build the automation around your real requests, not a template. Your staff keep their tools. Your data stays in your own Microsoft 365 or Google Workspace. You can revoke our access in one click, any day.

The method, step by step, is in the guide: How to automate a business with AI.

sample

A sorted inbox · sample

Quote requestQuote request

Customer chaserCustomer chaser

PaperworkPaperwork

BillingBilling

NoiseNoise

sample

One request, one owner · sample

Quote requestS

Customer: sample
The ask: Quote request

Draft ready11 min

Which jobs do we automate first?

The ones that lose money every day they stay manual.

Inbox and quotes

Every request becomes one card with one owner and a drafted reply. Duplicates merge. A morning report shows what went unanswered.

Invoicing and paperwork

Paperwork is matched to the file as it arrives; what is missing gets chased; a ready-to-invoice list lands with accounting.

Lead follow-up and booking

New leads get a reply inside minutes, a follow-up on a schedule, and a booking in the calendar.

Workflow connections

The tools you already pay for start talking to each other: forms to CRM, CRM to invoicing, email to the job file.

Phone calls

A voice agent we build and run answers the line, takes the request and puts it in the same queue as the email. Quoted as part of the build.

Owner's scorecard

One page each morning: what came in, what got answered, what is still waiting, how long replies took.

included with every build

How does it work?

Four steps, and the first one is free.

Free discovery. We connect to one mailbox, read a week of real email, and show you the number: how many requests came in, how many were answered, and how long replies took. No report to read, one page.
A quoted build. You see the number, we quote the build. The price depends on how many mailboxes, how much email, and which systems need connecting. No packages, no rate card.
Shadow mode. The system reads and drafts; nothing is sent until you have watched it work and said yes. Your staff see the board; your customers see nothing different yet.
Live, in five business days from the day access is granted. Then a monthly care plan keeps it running, watched and adjusted as your business changes.

Who is it built for?

Owner-run businesses where the money arrives by email. Trucking carriers came first: a dispatcher quoting forty loads a day cannot see which ones went unanswered. The same office problem sits in an accounting firm at tax time, an insurance or mortgage brokerage at renewal season, a real estate team with leads at 9 p.m., and a construction office chasing invoices.

Trucking companies Freight brokers and logistics Accounting firms Insurance and mortgage brokers Real estate teams Construction and trades Dental and health clinics Immigration consultants

All industries

What does it cost?

Discovery is free. Builds are quoted after it, because the price depends on the job: the number of mailboxes, the volume of email, the systems to connect, and whether your staff need a board or just the drafts. Then a monthly care plan.

How pricing works

How much does AI automation cost a small business in Canada?

Doing it by hand, buying software, or Apna

Doing it by hand, buying software, or Apna
	By hand	Software alone	Apna Automation
Who reads the inbox	Whoever is free	Nobody; it waits for a login	The system, every few minutes
Who drafts the quote reply	Whoever answers email, when they get to it	The same person, in a new screen	Drafted and waiting; a person sends it
What happens at 7 p.m.	Nothing until morning	Nothing until morning	Requests are sorted and drafted for the morning
What the owner sees	What staff remember to mention	Reports nobody opens	One page each morning
Setup	None	Weeks of data entry and training	Five business days from access
What you own	Your inbox	A subscription	Your inbox, your data, the automation we built

What we do not do

We do not replace your staff; we remove the part of their day that was copying, chasing and re-typing. We do not promise savings before we have measured your own numbers. We do not send anything to your customers until you have watched it work. And we will not automate a process your office cannot describe in a sentence, because the first step is always finding out what that sentence is.

Works with the tools you already pay for

Microsoft 365
Google Workspace
Outlook
Gmail
QuickBooks
Sage
Zapier
Make
n8n
WhatsApp

Our first deployment is the founder's own business.

Aion Appraisals, a commercial appraisal firm in Ontario, runs its inbox this way: new enquiries answered, payments matched to invoices, review requests stopped the moment a review arrives, and replies drafted every hour for a person to send. It has run unattended since September 2026. We are disclosing that it is ours, because a named example beats an anonymous one.

Morning report · sample

Requests in: 38
Answered: 35
Median reply: 11 min
Still waiting: 3

Apna Automation is run by Prashant Chandra, a programmer of 30 years in the Toronto area, who built the same systems for his own businesses before offering them to anyone else.

Questions owners ask

What does an AI automation agency do?: It sets up and runs automations for a business instead of selling it software to learn. Apna Automation reads a shared inbox, drafts replies to quote requests, chases paperwork, follows up with leads and books appointments, inside the tools you already use.
Is Apna Automation the best AI automation agency in Canada?: We will not claim that. We are a small Toronto-area agency that automates office work for owner-run businesses, starting with a free measurement of your own inbox. Judge us on that number.
How can I automate my business with AI?: Start with the job that loses money daily when it stays manual: unanswered quote requests, late invoices, cold leads. Measure it for a week, automate that one job, then move to the next. That is the order we follow.
What is included in free discovery?: We connect to one mailbox with access limited to that address, read a week of real email, and show you how many requests came in, how many were answered, and how long replies took. There is no charge and no obligation.
How long does it take to go live?: Five business days from the day access is granted. Access is your IT step, so the clock starts when we can read the mailbox, not when you sign.
What does it cost?: Discovery is free. Builds are quoted after it, because the price depends on mailboxes, email volume and the systems to connect. Then a monthly care plan. We do not publish a rate card.
Is my data safe?: Your email stays in your own Microsoft 365 or Google Workspace. Our access is scoped to one mailbox and your IT can revoke it in one click. We do not use your data to train anything.
What happens if Apna Automation closes?: Your inbox, your data and your drafts live in your own tenant; nothing sits only on our side. You revoke access and keep working as before.
Does it send emails on its own?: Not until you say so. Everything starts in shadow mode, where the system drafts and a person sends. Sending automatically is a switch you turn on per job, later.
Which tools does it work with?: Microsoft 365 and Google Workspace for email; QuickBooks and Sage for invoicing; most CRMs; and the industry systems named on each industry page.
Do you work outside Toronto and Brampton?: Yes. Delivery is remote across Ontario and Canada; the mailbox connection works the same from anywhere. How it works outside the Toronto area.
Can you answer the phone as well as the email?: Yes. A voice agent we build and run can answer the line, take the request and put it in the same queue as the email, so one person sees everything. It is scoped and quoted with the build.

Start free discovery

+1 647-360-6292

Last reviewed: October 2026. Service details verified against our current offer.